Get Operational Acceptance the consistent way 100%
Budgets, licenses, Risk Matrix - who has them, who updates them?
What are the critical Business Processes that depend on MS Excel spreadsheets, MS Access DataBases and are they backed-up anywhere?
Why managing Identity & Access Management matters - In the course of a career an employee moves their way through the enterprise steadily gaining more and more access across IT systems, and Directories. (Fail)
Has the organisation classified and organised it's data into a meaningful structure that is working? How do you implement this, and how long does it take...
Start by putting the frameworks in in place. Then follow the '80-20' approach & empowering the team with deliberate 'Invested' time to implement 'Service Improvement' which is manged & coordinated centrally reporting to the IT Management team. Imagine what your team can do in 3 months.
Make sure you have KPI's (Key Performance Indicators) measuring continuously operational standards. The improvements the team make will be clear.
In this time period the focus is on the URGENT issues
In this time make discretionary changes.
In this time implement the trans formation changes.
Hows is the Enterprise doing? Are you continually testing...